We recently helped a long-time customer decide how often to clean her windows and whether a monthly-billed maintenance plan made sense. Here’s the same guidance for you.

We recently got a call from a customer — let’s call her Susan — who’s been having us clean her windows for years. Susan loves having crystal-clear glass, but she had questions about a new email she received about our maintenance plans.
She told us, “I clicked yes before I really read it, and then I realized it said four visits per year. I really only want three. How often should I do this, and do I have to pay every month?”
If you’ve ever wondered how often you really need professional window cleaning — and whether a subscription-style plan is right for you — this is exactly what we walked through with Susan.
The honest answer: it depends on your home, your surroundings, and how picky you are about smudges and streaks. When we build maintenance plans, we usually start with three common schedules:
Susan told us four times a year felt like too much for her home, but twice a year wasn’t quite enough. That’s actually a very common sweet spot: three times per year.
When we help a homeowner pick a schedule, we look at a few key things:
For most of our customers, we recommend:
Part of Susan’s confusion came from that email she mentioned. She saw “four visits per year” and “monthly payments” and thought she had accidentally locked herself into something she didn’t want.
Our maintenance plans are designed to fix a problem we’ve had for years: in the old days, we weren’t great about automatically following up every few months, so people had to remember to call us every time. Our new, more automated system does two things:
With Susan, we paused to make sure of one thing first: she hadn’t fully completed the enrollment, and no new charges were going to happen until we confirmed what she wanted. We walked her through the options, including adjusting the number of visits.
No. That was one of Susan’s biggest worries. She said, “It’s easier for me to do my bills if I just pay when you come. I’m afraid I’ll forget if it’s just coming out every month.”
If that sounds like you, you’re not alone. Here’s how we usually set things up:
Either way, you’re not stuck. We can adjust the visit frequency (just like we did for Susan, shifting from four visits a year down to three) and we can update how you’re billed.
A plan is usually a good fit if you:
On the other hand, you might prefer to just call when you need us if you:
When Susan and I finished our conversation, she decided on three cleanings per year with reminders from us, and to keep paying at each visit instead of monthly. That gave her the peace of mind of a schedule without feeling locked into a billing style she didn’t like.
If you’re unsure where to start, here’s a simple approach based on what we see day in and day out:
And if you ever click “yes” on an email and then realize it’s not quite what you wanted, you can do exactly what Susan did: just call us. We can check what you actually signed up for, explain how the system works, and customize the schedule to fit your home and your budget.
Clean windows should make your life easier, not more confusing. Whether you want us once, twice, three times, or four times a year, we’ll help you find a rhythm that keeps your view clear and your billing simple.